Return Policy

At Monument Music we appreciate your business and want you to be happy with your purchase. Every item we sell is new and covered by the full manufacturer's warranty. If for any reason you are not completely satisfied with any item, you can return it within 45 days of the shipping date for a complete refund of the merchandise price!

Please do not accept any shipment if the packaging appears damaged in any way. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.

Returned items must be in resalable condition. Resalable Condition means that the product(s) is exactly in the same condition as you received it. All exchanges must be pre-paid, returned in original packing, complete with blank warranty cards, owner's manual and show no sign of wear or abuse. In the event that the product is not in the same condition as you received it you may be subject to a minimum 15% restocking fee, repair charge or disqualification.

Shipping and handling charges are non-refundable.

Please call us at 1-888-452-8641 for an RA number and instructions before returning any items.

No returns past 45 days

The following items are returnable only if defective OR unopened/unused: strings, reeds, software/soundware, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, cassettes, CDs, DVDs, videos, cleaners, polishes, and polishing cloths. Software/soundware, cassettes, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product.